Privacy Policy

Terms of Use

Last Updated: April 22, 2021

Introduction

At Memorial Machine, accessible from memorialmachine.com, we prioritize the privacy and security of our customers, suppliers, and website visitors. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to protect your data when you interact with our website or engage our engine rebuilding and remanufacturing services.

This Privacy Policy applies to all online activities through our website and is valid for visitors and customers who share information with Memorial Machine. This policy does not apply to information collected offline or through channels other than our website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms. The personal information we request, and the reasons we ask for it, will be clearly explained at the point we collect your information.

When you contact us directly, we may receive additional information such as your name, company name, email address, phone number, message content, and any attachments you send, along with other information you choose to provide.

When creating an account or requesting a quote, we may ask for contact information including name, company name, address, email address, telephone number, and specific information about your engine components and rebuilding needs.

Information We Collect

We collect and use information for the following purposes:

• Providing, operating, and maintaining our website and services
• Processing and fulfilling orders for remanufactured engine components
• Improving and personalizing your experience with our services
• Understanding how you interact with our website
• Developing new products, services, and capabilities
• Communicating with you regarding your engine rebuilding needs, orders, and account
• Sending important updates, technical information, and industry insights
• Processing payments and maintaining records
• Ensuring the security of our website and operations
• Preventing fraud and unauthorized access

Log Files

Memorial Machine follows standard practices for using log files. These files track visitors to our website as part of our analytics process. The information collected includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamps, referring/exit pages, and page navigation patterns. This non-personally identifiable information helps us analyze trends, administer the site, track user movements, and gather demographic information to improve our engine rebuilding services.

Cookies and Similar Technologies

Like most websites, Memorial Machine uses “cookies” to store information about visitor preferences and site activity. These cookies enable us to optimize your experience by customizing our web content based on your browser type and other information.

Cookies may be used to:

• Remember your preferences and settings
• Understand how you navigate our site
• Process shopping cart transactions
• Recognize return visitors
• Analyze site traffic and usage patterns

You can choose to disable cookies through your browser settings, although this may limit some functionality of our website.

Third-Party Service Providers

We may employ third-party companies and individuals to facilitate our website operation, perform website-related services, or assist in analyzing website usage. These third parties include:

• Payment processors for secure transactions
• Shipping and logistics partners for parts delivery
• Analytics providers to improve website performance
• Customer relationship management systems
• Email service providers for communications

These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated to maintain confidentiality.

Engine Component Tracking

As an engine rebuilding and remanufacturing company, we maintain records of engine components, serial numbers, and service history to:

• Track warranty information
• Maintain quality control records
• Provide appropriate technical support
• Ensure proper fitment of components
• Support future service needs

This information is essential to our core business operations and is maintained securely in our internal systems.

Business Transaction Data

For businesses ordering rebuilt engine components, we collect additional information necessary to process commercial transactions:

• Business tax identification numbers
• Purchase order numbers
• Industry-specific information
• Engine and equipment specifications
• Special handling instructions

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

For California Residents (CCPA):

• Request disclosure of personal data we’ve collected
• Request deletion of your personal data
• Opt out of the sale of personal data (we do not sell personal data)

For Users in the European Economic Area (GDPR):

• Access your personal data
• Rectify inaccurate information
• Request erasure of your data
• Restrict or object to processing
• Data portability
• Withdraw consent

If you wish to exercise any of these rights, please contact us at privacy@memorialmachine.com. We will respond to your request within one month.

Communications Preferences

We may send you email communications related to:

• Order confirmations and updates
• Technical information about your engine components
• Industry news and developments
• Warranty information
• Service reminders

You can opt out of marketing communications at any time by:

• Following the “unsubscribe” link in our emails
• Updating your communication preferences in your account settings
• Contacting our customer service team

Data Security

We implement industry-standard security measures to protect your personal information:

• Secure Socket Layer (SSL) technology for secure data transmission
• Regular security assessments and penetration testing
• Employee training on data protection
• Access controls for sensitive information
• Regular system updates and security patches

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Children’s Information

Memorial Machine does not knowingly collect personally identifiable information from children under 13. Our products and services are intended for businesses and adults in the engine rebuilding industry. If we discover that a child under 13 has provided us with personal information, we will promptly delete it from our records.

If you believe your child has provided personal information on our website, please contact us immediately, and we will take appropriate steps to remove the information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date. We encourage you to review this Privacy Policy periodically for any changes.

Significant changes to this policy may be communicated via email to registered users or through a notice on our website.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Memorial Machine
6303 S 40th W Ave
Tulsa, OK 74132
Phone: (800) 437-7986
Email: privacy@memorialmachine.com

Legal Basis for Processing (For EEA Users)

If you are from the European Economic Area (EEA), Memorial Machine’s legal basis for collecting and using personal information depends on the specific information and the context in which we collect it:

• Performance of a contract when we provide products or services
• Legitimate interests in operating and improving our business
• Compliance with legal obligations
• Your consent, where applicable

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

Whenever we transfer your personal information internationally, we ensure appropriate safeguards are in place in compliance with applicable data protection laws.

Retention Period

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law (such as tax, accounting, or other legal requirements).

For business customers, we maintain records related to engine rebuilding services, warranties, and component tracking for the expected lifetime of the products plus any applicable warranty periods.

Your Acceptance of These Terms

By using our website and services, you signify your acceptance of this Privacy Policy. If you do not agree with this policy, please do not use our website or services. Your continued use of our website following the posting of changes to this policy will be deemed your acceptance of those changes.